1. Returns

At Vulcann Store, we are dedicated to provide our customers with the very best service. If you are unsatisfied for any reason, please contact us to request a return and we will help you.

We accept returns within 14 days of receiving your package. Returns only will be avaliable for items that have in the original package and have not been worn, altered, washed or damaged. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. You may also exchange it for another size or item of equal or lesser value.

Only regular priced items may be refunded. Sale items are non-refundable.

Please note that refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

To follow-up on the status of your return, please contact us.